Concierge

Our friendly and helpful Concierge team is here to make your shopping experience at The Friary Guildford a real pleasure. No question is too trivial and all customers are important to us.

Our services include:

  • Helping you locate your favourite shop or brand.
  • Hiring our free Kiddy Cars.
  • Lost and found property management.
  • Ensuring health and safety issues are dealt with promptly.
  • Helping with your travel itinerary such as train/ bus timetables, up to date traffic/ weather information and the location of the nearest hotels.
  • Promoting the Child Safe Zone scheme and handing out wristbands. The team can also help with lost children and parents.
  • Gathering feedback information from our customers.
  • Concierge is located on level 1.

For more information you may call us on 01483 503773 or email us at concierge@thefriaryguildford.com.

Free Kiddy Cars

PLEASE NOTE: Kiddy cars are unavailable for the foreseeable future.

Playworld

PLEASE NOTE: Playworld will remain closed for the foreseeable future.

Child Safe Shopping

The Friary Guildford is a child safe shopping centre and as part of our family facilities, we offer a hotline number to assist parents and guardians in finding children who have been separated from them whilst out shopping.

When you visit The Friary Guildford, you will be able to obtain free wristbands for your children from the Concierge desk located on level 1.

A contact telephone number should be written on the wristband and in the event of your child being lost, you will be contacted quickly and reunited.

If you lose a child whilst shopping:
Contact our Concierge team or a member of centre Security.

Teach your child to do the following, if they get lost:
Stop, stand still and look, don’t run about if they see the person they were with, go to them and hold their hand. If lost in a shop, go to the nearest till point and talk to the shop staff (most shop assistants will wear uniforms or name badges). If in the shopping centre, tell them to look for a parent with children and ask them to ring the number. Do not go up to anyone else and do not leave the shopping centre with a stranger!

Best ways to keep your child safe:

  • Encourage children to stay close to you
  • Use reins or wrist links
  • Write your contact number on a child safe wristband
  • Carry an up to date photograph of your child
  • Take note of what your child is wearing
  • For more information regarding Child Safe shopping at The Friary Guildford, please pop along to the Concierge desk located on level 1.

Accessibility

Changing Places Toilet

We are proud to have Guildford’s first Changing Places toilet facility, located on Level 2 next to The Alteration Yard, near Primark.

Facilities include:

  • Changing Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – suitable for use with a loop system sling
  • Peninsular Toilet – with drop down grab rails
  • Height Adjustable Washbasin
  • Colostomy Shelf
  • Non Slip Floor
  • Floor Space (sq. m) – 12
  • Emergency Alarm
  • Privacy Screen
  • Tear Off Paper Roll to cover the changing bench
  • Large bin for pads etc
  • Coat Hooks

For access, please use your Radar Key. Alternatively, contact Concierge on 01483 503773 or see a member of The Friary Guildford cleaning or security team.

For more information about other Changing Places please click here.

Accessible Toilet

Features are as follows;

  • Grab Rails
  • Colostomy Shelf
  • Higher Toilet Pan
  • Emergency Alarm
  • Sanitary Waste Bin
  • Long Mirror
  • Coat Hook

Ambulant Accessible Toilet

Facilities are as follows;

  • Higher Toilet Pan
  • Grab Rails
  • Colostomy Shelf
  • Grab Rails
  • Coat Hooks

Shopmobility

Shopmobility is located on level 3 of Bedford Road car park and can be accessed from Laundry Road. Shopmobility makes shopping more accessible when you need a bit of help as wheelchairs and scooters are available for hire from 10:00am to 5:00pm from Monday to Saturday.

You will find 16 reserved Blue Badge spaces located near the main entrances of Bedford Road car park on level 3 for easy access. For more information please contact Shopmobility on 01483 453993 or visit www.ageuk.org.uk/surrey/our-services/shopmobility/.

Disabled toilets

Our disabled toilets are fully compliant with the latest health and safety standards. There is a single toilet on level 1 next to Zara Home and a single toilet on level 3 in the food court. Access to the level 3 toilet requires a radar key. If you do not have your own radar key, a key can be collected from Concierge on level 1.

Costa Coffee on level 2 also has a disabled toilet for customers only.

Please visit www.surreycc.gov.uk/social-care-and-health/care-and-support-for-adults/disability-and-mental-health/practical-support for more information.

Accessible lifts and walkways

The Friary Guildford has six entrances which are all accessible for wheelchair users and families with pushchairs. The centre operates two lifts and an escalator across the three floors. Escalator access between levels one and two are also available in Zara.

Service Dogs

Assistance dogs including guide dogs, hearing dogs for deaf people and support dogs are always welcome at The Friary Guildford.

 

Parent and Child Facilities

We are delighted to have a brand new parents room at the centre, which offers a comfortable and spacious area for parents to use for both feeding and changing requirements.

Facilities include:

  • Bottle Warmer
  • Microwave
  • Private Feeding Cubicles with comfy seats
  • Changing Mats
  • Sink

Parents Rooms can be found on Level 2 next to The Alteration Yard, near Primark and on Level 3 in the Food Court.

 

Family Toilet

On Level 2 we have a brand new family toilet with an adult and child toilet and changing table with additional space buggies and prams.

This can be found on Level 2, next to The Alteration Yard, near Primark.

 

 

Quiet Room

Designed specifically for those with Autism, dementia, cognitive impairment or other special needs, we have created a quiet and calm space within the centre for shoppers to use if they need a break from the hustle and bustle of a busy shopping centre.

The room has dimmed lighting, and has been decorated in calming colours. The facility provides comfortable chairs, coffee table and bean bag.