Services
Concierge
The Concierge office will remain closed for the foreseeable future. Staff will be available to speak to via the intercom, however there will be restricted access to the office.
For more information you may call us on 01483 503773 or email us at concierge@thefriaryguildford.com.
Free Kiddy Cars
PLEASE NOTE: Kiddy cars are unavailable for the foreseeable future.
Playworld
PLEASE NOTE: Playworld will remain closed for the foreseeable future.
Accessibility
Please note: All accessible facilities remain open, however there may be restricted access at times to allow for enhanced cleaning. We thank you for your patience at this time.
Changing Places Toilet
We are proud to have Guildford’s first Changing Places toilet facility, located on Level 2 next to The Alteration Yard, near Primark.
Facilities include:
- Changing Bench – Height Adjustable, Adult Sized, Wall Mounted
- Hoist – suitable for use with a loop system sling
- Peninsular Toilet – with drop down grab rails
- Height Adjustable Washbasin
- Colostomy Shelf
- Non Slip Floor
- Floor Space (sq. m) – 12
- Emergency Alarm
- Privacy Screen
- Tear Off Paper Roll to cover the changing bench
- Large bin for pads etc
- Coat Hooks
For access, please use your Radar Key. Alternatively, contact Concierge on 01483 503773 or see a member of The Friary Guildford cleaning or security team.
For more information about other Changing Places please click here.
Accessible Toilet
Features are as follows;
- Grab Rails
- Colostomy Shelf
- Higher Toilet Pan
- Emergency Alarm
- Sanitary Waste Bin
- Long Mirror
- Coat Hook
Ambulant Accessible Toilet
Facilities are as follows;
- Higher Toilet Pan
- Grab Rails
- Colostomy Shelf
- Grab Rails
- Coat Hooks
Shopmobility
Shopmobility is located on level 3 of Bedford Road car park and can be accessed from Laundry Road. Shopmobility makes shopping more accessible when you need a bit of help as wheelchairs and scooters are available for hire on Tuesdays, Thursdays & Fridays until further notice.
Open at 10am, equipment return by 4:30pm
Scooters or wheelchairs required must be pre-booked
£5.00 per visit by contactless payment
£25.00 for a 6 month registration
£40.00 for a 12 month registration.
To book, telephone 01483 453993 or email shopmobility@ageuksurrey.org.uk
You will find 16 reserved Blue Badge spaces located near the main entrances of Bedford Road car park on level 3 for easy access. For more information please visit www.ageuk.org.uk/surrey/our-services/shopmobility/.
Disabled toilets
Our disabled toilets are fully compliant with the latest health and safety standards. There is a single toilet on level 1 next to Zara Home and a single toilet on level 3 in the food court. Access to the level 3 toilet requires a radar key. If you do not have your own radar key, a key can be collected from Concierge on level 1.
Costa Coffee on level 2 also has a disabled toilet for customers only.
Please visit www.surreycc.gov.uk/social-care-and-health/care-and-support-for-adults/disability-and-mental-health/practical-support for more information.
Accessible lifts and walkways
The Friary Guildford has six entrances which are all accessible for wheelchair users and families with pushchairs. The centre operates two lifts and an escalator across the three floors. Escalator access between levels one and two are also available in Zara.
Service Dogs
Assistance dogs including guide dogs, hearing dogs for deaf people and support dogs are always welcome at The Friary Guildford.
Parent and Child Facilities
PLEASE NOTE: Whilst the parent rooms and baby change facilities remain open, there will be limited cubicles and baby change mats available to allow for social distancing.
We are delighted to have a brand new parents room at the centre, which offers a comfortable and spacious area for parents to use for both feeding and changing requirements.
Facilities include:
- Bottle Warmer
- Microwave
- Private Feeding Cubicles with comfy seats
- Changing Mats
- Sink
Parents Rooms can be found on Level 2 next to The Alteration Yard, near Primark and on Level 3 in the Food Court.
Family Toilet
On Level 2 we have a brand new family toilet with an adult and child toilet and changing table with additional space buggies and prams.
This can be found on Level 2, next to The Alteration Yard, near Primark.
Quiet Room
Designed specifically for those with Autism, dementia, cognitive impairment or other special needs, we have created a quiet and calm space within the centre for shoppers to use if they need a break from the hustle and bustle of a busy shopping centre.
The room has dimmed lighting, and has been decorated in calming colours. The facility provides comfortable chairs, coffee table and bean bag.
For access, please use your Radar Key. Alternatively, contact Concierge on 01483 503773 or see a member of The Friary Guildford cleaning or security team.