— Supervisor
About the role
You’ll join our vibrant team in Guildford where you will play an integral role at the heart of our business. You’ll be entrusted to support the team to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Our Supervisors offer fantastic support to our management and sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do
About you
We would love you to have:
· Ability to inspire and motivate a team to deliver excellent customer service
· A hands-on approach where you set a great example for the team, exhibiting confidence and enthusiasm towards our customers and product
· Ability to support both the management and sales team to achieve and drive sales and targets
· An eye for detail, enabling our stores to stay flawless
• Passion and enthusiasm for shoes and fashion, keeping up to date with the latest trends
About the perks
· Friendly and open culture with plenty of opportunity for development
· We recognise retailing as an art and offer bespoke professional apprenticeship programmes
· A competitive commission scheme which rewards the teams’ sales efforts
· Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
· Working with charitable organisations to help raise funds and give something back. Our current charity partner is YoungMinds who support young adults with their mental wellbeing
· 60% employee discount on Dune products – what’s not to love!
· 33 days holiday (inclusive of bank holidays – pro rata if part time)
· We’re happy to talk flexible working & understand the importance of work-life balance
· Company pension scheme
· Life assurance for all team members
· We look after our people – employee awards where we celebrate success and reward commitment
· Team incentives and socials – we like to have fun!
· Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
· Open-minded company, welcoming thoughts and ideas to be shared
· Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
· Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
o Research the brand and the role; browse our website; and visit our store
o Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
Job Types: Part-time, Permanent
Expected hours: No less than 20 per week
Benefits:
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme
• Store discount
Apply online or in store.
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Vacancy Details
- Contract: 40 hours per week
- Location: The Friary, Guildford
- Salary: £13.18 per hour; OTE 1st Year £28,540.35
Please note that this position requires flexibility to work both weekdays, weekends and evenings.
Join us as a Sales Assistant and develop your luxury retail career with our family-owned jewellers.
The awards we’ve been given speak volumes about what it’s like to work here, some of which are:
- Retail’s No 1 Best Company to Work For – Best Companies 2025
- Accredited as an Outstanding Company to Work For – Best Companies 2025
- ‘Employer of the Year 2024’ – The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, some of the benefits we offer include:
- Bonus scheme and regular incentives
- Enjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service (pro rata).
- Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
- Holiday entitlement grows further every five years, recognising your long service.
- Generous colleague discounts, including for family and friends
- Recognised qualifications, study support and clear career progression
- Wellbeing support and employee & family counselling with the Retail Trust
- Contributory pension and life assurance
- Enhanced maternity and paternity packages, plus a return-to-work bonus
- Charity initiatives to help you support causes close to your heart
Main Responsibilities
As a Sales Assistant at Beaverbrooks, you’ll create moments that will last a lifetime—for every customer, every time.
You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them unique.
You’ll listen and take the time to identify our customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion.
Make no mistake, there’s a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.
The Ideal Candidate
As a Sales Assistant you’ll have a passion for the customer experience and a down-to-earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you.
You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary.
Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.
As well as a brilliant instinct, you’ll also know that you’re going to have to put plenty in to get out what you want.
About Beaverbrooks
Established in 1919, we have 80 locations across the UK. We have 57 Beaverbrooks stores and 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling and Tudor. We also have 3 Loupe Boutiques with Rolex showrooms.
We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community.
As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.
If you take care of Beaverbrooks, Beaverbrooks will take care of you.
Click here to apply.
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