Kiko Milano
Store Contact Number: 01483 511773
“Be What You Want to Be.” This is how KIKO sums up its vision of beauty. Through its extraordinarily wide and diversified range of products, KIKO allows everyone to express their own personality with custom-made products. A variety of colours, effects and sensations that are unique in the market to suit your style, skin tone, skin type and specific requirements, at every phase of your life.
KIKO’s identity is rooted in “Made in Italy” values and the world of the capital for fashion, art and design. The research into original textures and colours is combined with research into quality formulas with guaranteed performance, for a perfect fusion of quality and creativity.
The result of cutting-edge scientific discoveries and the latest fashion trends, KIKO continuously renews itself with products that are always new and closer to the multiple ideals of beauty.
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Kiko Milano’s Job Vacancies
MISSION OF THE POSITION
The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.
MAIN RESPONSIBILITIES
PEOPLE MANAGEMENT
Create and maintain conditions for high performance, motivation and low staff turnover
– Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
– Ensure all store planning and annual leave is in line with the business needs.
– Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience – utilise BeKIKO and collaborate with the Customer
Experience Trainer to ensure all team’s development needs are met.
– Ensure all direct reports receive reviews and appraisals in line with the business goals.
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends
– Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex)
– Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
– Completion of all BeKIKO dossiers, quizzes and training elements
– Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock- loss)
PROCEDURES & POLICIES EXECUTION
Guarantee that stores are compliant with all KIKO standards and procedures.
– Guarantee the compliance with store procedures (KIKO STORE BOOK).
– Guarantee the execution of the promotional calendar.
– Guarantee all operational procedures are adhered in store and store is compliant.
– Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
• Employee discount
• Store discount
Schedule:
• 8 hour shift
• Weekend availability
Supplemental pay types:
• Bonus scheme
Ability to commute/relocate:
• Guildford, GU1 4YW: reliably commute or plan to relocate before starting work (preferred)
Experience:
• Store Management: 1 year (required)