— Supervisor

Supervisor… we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will be part of the management team and help motivate and lead the associate’s team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.

Main Responsibilities

  • Operations & Service
  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
    Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • People (Responsibility may vary dependent on store)
  • Support in the day-to-day supervision of the team
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.

The Ideal Candidate

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

 

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Other Job Vacancies

Sales Associate Applications closing date: 18/07/2026

Vacancy Details 

Title: Sales Associate (Fixed Term Contract)
Part Time
Hours Per Week:
Description:
This position is located at Unit 200 The Friary Centre North St, Guildford, , GU14YT United Kingdom Role Summary The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You’ll Be Doing
People:
– Deliver a positive, friendly experience by engaging the customer through conversation and service
– Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
– Provide a store experience that reflects the Company’s mystery shop standards
– Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
– Uphold Company standards and act as a positive role model to peers
Teamwork & Communication:
– Work productively within the team and take initiative to work with others toward a common, collaborative goal
– Assist in the training and development of peers
– Communicate positively and effectively with peers
– Actively participate in daily and department meetings
Operations:
– Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
– Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
– Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
– Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
– Always adhere to company health & safety regulations
Merchandising & Display:
– Uphold store merchandising and cleanliness standards
– Ensure that merchandise is ticketed and the sales floor is well stocked
– Support sales by assisting in merchandising and display projects
– Exhibit a familiarity with current product and trend awareness
What You’ll Need
– Previous experience in a retail environment – not a must.
– An awareness of the Urban Outfitters brand and its appeal to the local market.
– Strong communication skills.
The Perks
Work Life Balance:
– ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
– Employee Assistance program to support with mental, physical and financial health
– Discount off external gym memberships
– Private Medical Insurance for eligible employees
Employee Discounts:
– Up to 40% employee discount at all URBN Brands
Travel:
– Season ticket loan for eligible employees
– Cycle to work scheme for eligible employees
Continued Development:
– We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Start Date: 19-07-2026
Closing Date: 18-07-2026
Vacancy Type: Seasonal
Experience: 0 – 2 years
Application: Apply online
View Job
Department Manager Applications closing date: 31/07/2026

Vacancy Details 

Title: Department Manager
Full Time
Hours Per Week: 40
Description: The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.
What You’ll Be Doing
People:
– Recruit, motivate, develop and lead a store team
– Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)
– Recognise and develop talented individuals for advancement and growth within the organisation
– Uphold Company standards and act as a positive role model to others
Leadership & Communication:
– Inspire, motivate and encouraging teamwork among the team • Conduct productive daily meetings to ensure that goals are met
– Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
– Possess excellent communication skills in both written and verbal form
Managing the Environment:
– Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
– Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
– Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards
Operations:
– Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
– Achieve the store stock loss goals by overseeing adherence to loss prevention practices
– Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
Merchandising & Display:
– Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
– Understand and interpret current fashion trends in local markets in order to generate creative solutions
– Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
Commercial Awareness:
– Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
– Utilise Company reports to react to trends and drive business
– Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
– Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
– Demonstrate entrepreneurial skills to achieve and exceed store targets What You’ll Need
– Experience in a management role working in a fast paced, high volume fashion retail environment
– Demonstrates strong operational skills • An understanding of the Urban Outfitters culture and its appeal to the local market
– Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business
The Perks
Work Life Balance:
‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
– Employee Assistance program to support with mental, physical and financial health
– Discount off external gym memberships • Private Medical Insurance for eligible employees
Employee Discounts:
– Up to 40% employee discount at all URBN Brands
Travel:
– Season ticket loan for eligible employees
– Cycle to work scheme for eligible employees
Continued Development:
– We offer structured support within the business alongside continued learning and development #UrbanEU Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Start Date: 01-09-2026
Closing Date: 31-07-2026
Vacancy Type: Permanent
Experience: 2 – 5 years
Application: Apply online
View Job