Store Manager

(Temporary/ Fixed Term)

Do you have at least 3 years experience of retail management? Can you drive all retail operations with creativity and vision? Do you have multi-site experience? Excellent communication skills both written and verbal? Are you able to work independently and as part of the team?  Then get in touch as we are looking for a Store Manager for our exciting pop-up store opening soon!

Key Responsibilities and Accountabilities
• To improve business performance and realise objectives through the effective leadership of a well motivated team
• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
• To set goals and monitor performance, taking action to help people reach their potential
• To drive and develop exceptional customer service and instore experience
• To establish and develop effective relationships informal and formal, with internal and external networks
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
• To effectively manage the store P&L within operational budgets and cost control parameters
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store

Person profile Personality:
• Leads by example with energy, passion, integrity and enthusiasm
• Drive all retail operations with creativity and vision
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Demonstrates courage, self belief, persistence and flexibility
• Shows physical and mental stamina and resilience
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills,
• Professional and logical approach to problem solving,
• Strong initiative and self – motivation,
• Determination to succeed with a ‘can do’ attitude,
• Confident in own actions and fosters confidence in others,
• Promotes personal credibility through working productively,
• Approaches all aspects of work with passion, a positive attitude
• Inspire, challenge and support colleagues,
• To develop others and give recognition instinctively

Specific Job Skills:
• At least 3 year experience of retail management
• Multi-site experience desirable
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills
• Ability to communicate team members views to the Management team effectively
Computer skills:
• Microsoft Office (Min Intermediate)

• Ideally educated to A-level.
Commercial Skills:
• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
Management Ability:
• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
• An experienced retailer with a strong track record gained in a recognised FMCG brand

To apply, visit

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Store Manager Applications closing date: 13/12/2023

SMIGGLE – where a smile meets a giggle! We are looking for a positive, ambitious and commercially aware Store Manager to join us in our Guildford store. You will be responsible for maximising the performance of the store, driving sales and leading your team in a fast paced hands on environment; all while playing with the products- approaching every day with an attitude of play!

What makes you a Smiggler?

Lives for the customer, goes the extra mile and loves the satisfaction of every customer leaving store with a smile and a giggle A confident and natural leader who is able to manage staff performance and motivate your team to deliver store sales and KPIs Highly motivated with energy and enthusiasm who thrives on hitting targets with a can-do attitude Have the ability to adapt to frequent visual changes in a high-pressured environment

Why you will be smiling and giggling:

Our Culture- It’s all in the name! We like to smile and giggle, we’re friendly and fun! We welcome personality and individuality: bring your own colour to Smiggle!

Opportunity for Development: We are committed to developing our teams, and we are proud of our focus on internal promotions; impress us and you will be offered opportunities to grow and build a career with us!

Generous Staff Discounts:50% off Smiggle product

So, why not join us?

Job Types: Full-time, Permanent


  • Company pension
  • Employee discount
  • Flexitime
  • Referral programme
  • Store discount

Schedule: Flexitime Monday to Friday Weekend availability Supplemental pay types: Bonus scheme

Apply online or instore today!

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