Store Manager

(Temporary/ Fixed Term)

Do you have at least 3 years experience of retail management? Can you drive all retail operations with creativity and vision? Do you have multi-site experience? Excellent communication skills both written and verbal? Are you able to work independently and as part of the team?  Then get in touch as we are looking for a Store Manager for our exciting pop-up store opening soon!

Key Responsibilities and Accountabilities
• To improve business performance and realise objectives through the effective leadership of a well motivated team
• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
• To set goals and monitor performance, taking action to help people reach their potential
• To drive and develop exceptional customer service and instore experience
• To establish and develop effective relationships informal and formal, with internal and external networks
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
• To effectively manage the store P&L within operational budgets and cost control parameters
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store

Person profile Personality:
• Leads by example with energy, passion, integrity and enthusiasm
• Drive all retail operations with creativity and vision
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Demonstrates courage, self belief, persistence and flexibility
• Shows physical and mental stamina and resilience
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills,
• Professional and logical approach to problem solving,
• Strong initiative and self – motivation,
• Determination to succeed with a ‘can do’ attitude,
• Confident in own actions and fosters confidence in others,
• Promotes personal credibility through working productively,
• Approaches all aspects of work with passion, a positive attitude
• Inspire, challenge and support colleagues,
• To develop others and give recognition instinctively

Specific Job Skills:
• At least 3 year experience of retail management
• Multi-site experience desirable
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills
• Ability to communicate team members views to the Management team effectively
Computer skills:
• Microsoft Office (Min Intermediate)

• Ideally educated to A-level.
Commercial Skills:
• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
Management Ability:
• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
• An experienced retailer with a strong track record gained in a recognised FMCG brand

To apply, visit

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Other Job Vacancies

Store Manager Applications closing date: 09/07/2023


Title: Store Manager – H.Samuel – Guildford

Type: Full Time


As Store Manager here at H.Samuel in Guildford you’ll be responsible for achieving the store’s targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You’ll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.

You’ll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You’ll also oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations.

As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our team’s unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo’s, piercings and style!

Jewellery, Watch & Gift Retail is truly unique!

In any of our H.Samuel stores you’ll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one’s Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us – Be part of something special!

Are you the perfect gem?

We’re looking for suitable candidates to demonstrate the following:

  • An excellent track record of successfully achieving KPI’s.
    Experience of holding accountability for managing the commercial performance of a store.
  • Experience of leading store teams.
  • Experience of target-setting and interpreting business data.
  • An ability to inspire, coach and develop your team to maximise potential and performance.
  • Proven track record of role modelling and consistently delivering amazing customer experiences.
  • Clear passion for our products and ability to put yourself in our customers shoes.
  • A competitive spirit.
  • Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

What will you receive in return?

Upon joining us as a Store Manager you’ll be supported from day-one through our bespoke Management Induction programme which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal ‘Signet Jewellery Academy’. In addition to being able to access dedicated Learning & Development resources you’ll also achieve the following benefits:

  • A minimum of 33 days holiday per annum
  • Generous Cross-brand staff Discount of up to 30%
  • Life Assurance
  • Retirement savings scheme
  • Give as you earn Scheme
  • Online High Street Retail Discounts
  • “Shine With Signet” – Our excellent internal recognition and reward system
  • Brand based and in-house performance incentives

Apply now to see how your career could Shine with Signet!


Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have 350 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that’s not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we’re the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.

Application method: Bring CV with cover letter to store or apply online

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Customer Service Assistant/Barista Applications closing date: 16/07/2023

Title: Customer Service Assistant / Barista

Type: Full Time (Permanent, Temporary, Seasonal)

Hours Per Week: 40


Do you have a passion for food & coffee products, want to work in a café that has a great vibe, and love interacting with a variety of people?

Then we have a fantastic opportunity for you in our contemporary Muffin Break. 3 Full time and 2 part time positions available. This is a 7 day operation and some weekend work will be required.

We are looking for team members for our Muffin Break store who know how to SMILE. You need to have a genuine love of great service and be motivated to work as part of a happy dynamic team. We are seeking staff with exceptional customer service skills and an ability to interact with our customers.

Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the rest

Flexible hours available. If you think this sounds like you, please apply at store or via email with a short covering letter.

Look forward to hearing from you!

Application method: Bring CV with cover letter to store or apply online


View Job