Hamleys — Store Manager

(Temporary/ Fixed Term)

Do you have at least 3 years experience of retail management? Can you drive all retail operations with creativity and vision? Do you have multi-site experience? Excellent communication skills both written and verbal? Are you able to work independently and as part of the team?  Then get in touch as we are looking for a Store Manager for our exciting pop-up store opening soon!

Key Responsibilities and Accountabilities
• To improve business performance and realise objectives through the effective leadership of a well motivated team
• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
• To set goals and monitor performance, taking action to help people reach their potential
• To drive and develop exceptional customer service and instore experience
• To establish and develop effective relationships informal and formal, with internal and external networks
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
• To effectively manage the store P&L within operational budgets and cost control parameters
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store

Person profile Personality:
• Leads by example with energy, passion, integrity and enthusiasm
• Drive all retail operations with creativity and vision
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Demonstrates courage, self belief, persistence and flexibility
• Shows physical and mental stamina and resilience
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills,
• Professional and logical approach to problem solving,
• Strong initiative and self – motivation,
• Determination to succeed with a ‘can do’ attitude,
• Confident in own actions and fosters confidence in others,
• Promotes personal credibility through working productively,
• Approaches all aspects of work with passion, a positive attitude
• Inspire, challenge and support colleagues,
• To develop others and give recognition instinctively

Specific Job Skills:
• At least 3 year experience of retail management
• Multi-site experience desirable
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills
• Ability to communicate team members views to the Management team effectively
Computer skills:
• Microsoft Office (Min Intermediate)

Education:
• Ideally educated to A-level.
Commercial Skills:
• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
Management Ability:
• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
• An experienced retailer with a strong track record gained in a recognised FMCG brand

To apply, visit https://careers.hamleys.com/e/careers/search/new

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