Sleep 8 — Sales Associates

Applications closing date: 31/01/2022

Sleep 8 are hiring 6 Sales Associates.

Overall Purpose of Role:
Provide a positive customer experience based on Sleep.8 Values. Develop new customer relationships and interact with existing customers to increase sales. Build strong partnerships with co-workers and store management.

Key Responsibilities:

– Contribute to the attainment sales goals.
– Convey the importance of the Sleep.8 customer experience.
– Enforce excellent customer service through quotations, customer approach and relationship development.
– Coordinate and seek assistance from the Store Manager or Assistant Store Manager in closing a sale or suggesting a special order.
– Promptly and efficiently process all basic sales transaction through Moysklad system.
– Attempt name capture at every transaction.

– Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes etc. and to encourage an exchange of information and ideas.
– Diffuse customer service concerns and defer escalated issues to store or assistant store manager.

– Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
– Merchandise store as directed by Sleep.8 visual guidelines, accordingly with the Sleep.8 visual principles.
– Implement correct usage of signage.
– Ensure all stock is well maintained and in good condition.

– Follow policies and procedures as defined in handbook and communicated by HR.
– Assist in the orientation and training of new associates
– Present a professional appearance in accordance with established dress code.

– Ensure name capture is attempted at every transaction.

– Ensure price changes are changed and in a timely manner.

– Notify manager of damages and partner with manager for stock issues.

– Maintain proper housekeeping standards.

-Maintain a secure and hazard free environment.

Customer Service
– Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or a special order if necessary.
– Explain Sleep.8’s after sales service philosophy.
– Build and maintain clientele through updated and organized MOST folder.
– Promptly and efficiently process all basic sales transactions through Moysklad.
– Maintain an awareness of the competitive environment.

Loss Prevention
– Promptly report shoplifters and stay vigilant.
– Control shrinkage through loss prevention awareness.
– Participate in store inventory on seasonal or as needed basis.

The above description is intended to give a breakdown of the role and the level of work being performed by people assigned this position. They are not intended to be a list of all responsibilities, skills and duties required.


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