
— Sales Associates
Sleep 8 are hiring 6 Sales Associates.
Overall Purpose of Role:
Provide a positive customer experience based on Sleep.8 Values. Develop new customer relationships and interact with existing customers to increase sales. Build strong partnerships with co-workers and store management.
Key Responsibilities:
Sales
– Contribute to the attainment sales goals.
– Convey the importance of the Sleep.8 customer experience.
– Enforce excellent customer service through quotations, customer approach and relationship development.
– Coordinate and seek assistance from the Store Manager or Assistant Store Manager in closing a sale or suggesting a special order.
– Promptly and efficiently process all basic sales transaction through Moysklad system.
– Attempt name capture at every transaction.
Communication
– Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes etc. and to encourage an exchange of information and ideas.
– Diffuse customer service concerns and defer escalated issues to store or assistant store manager.
Merchandising
– Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
– Merchandise store as directed by Sleep.8 visual guidelines, accordingly with the Sleep.8 visual principles.
– Implement correct usage of signage.
– Ensure all stock is well maintained and in good condition.
HR
– Follow policies and procedures as defined in handbook and communicated by HR.
– Assist in the orientation and training of new associates
– Present a professional appearance in accordance with established dress code.
Operations
– Ensure name capture is attempted at every transaction.
– Ensure price changes are changed and in a timely manner.
– Notify manager of damages and partner with manager for stock issues.
– Maintain proper housekeeping standards.
-Maintain a secure and hazard free environment.
Customer Service
– Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or a special order if necessary.
– Explain Sleep.8’s after sales service philosophy.
– Build and maintain clientele through updated and organized MOST folder.
– Promptly and efficiently process all basic sales transactions through Moysklad.
– Maintain an awareness of the competitive environment.
Loss Prevention
– Promptly report shoplifters and stay vigilant.
– Control shrinkage through loss prevention awareness.
– Participate in store inventory on seasonal or as needed basis.
The above description is intended to give a breakdown of the role and the level of work being performed by people assigned this position. They are not intended to be a list of all responsibilities, skills and duties required.
Apply
Apply by emailing leanne@outthererpo.com or madeleine@outthererpo.com
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Vacancy Details
- Supervisor
- Full Time
- Hours Per Week: 40
- Competitive salary plus benefits
We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.
OB Supervisors will:
- Contribute to the store’s sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
- Ensure the team has an awareness of the store’s sales target and current performance, as well as their impact on KPIs.
- Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
- Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager’s absence or at their request.
- Support the team in the manager’s absence.
- Follow company guidelines for all cash handling including till transactions and cashing up.
- Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
- Follow all company health and safety and security guidelines.
Bonas Benefits:
- Up to 50% discount on our fantastic products.
- 30 days holiday – increasing each year after two years’ service (up to 35 days).
- Westfield Health Be Well Cash Plan.
- Auto-enrolment into our pension plan.
- Access to Looop – our eLearning platform
- Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
- Annual discretionary profit related pay scheme.
- An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.
What we look for:
- Experience in retail at supervisor or key holder level.
- Positivity, vibrancy and ready to take on anything.
- Someone who’s kind, helpful and considerate towards customers and team members alike.
- Exceptional organisation skills and a natural multi-tasking ability.
- Commercial awareness.
- Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
Apply here.
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