— Hamleys Expert
(Temporary/Fixed Term)
This is an exciting role within our brand new pop-up store, reporting to the Store Manager and with direct reports – the Hamleys Helpers.
Job Purpose Summary
• To efficiently assist the Store Manager in the smooth running of all aspects of the store operations and achieve targeted sales and company objectives through the use of KPI targets, excellent customer service, live demonstration, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store.
• To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting
Roles and Responsibilities:
• Provide award winning customer service by following Hamleys PLAY Service Strategy
• Communicate with the Management team on any operational challenges you face
• To be a key holder and to ensure that all opening and closing store procedures are followed safely
• To present a professional image and positive attitude to internal and external customers
• To project the company image in personal appearance
• To be a role model and support the team in delivering award winning service
• To demonstrate effective communication skills
• To share knowledge and information with other members of the team
• To effectively communicate with all the team on promotional and operational information
• To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills
• To adapt to the ever-changing needs of the business with a positive attitude
• To demonstrate an ability to increase sales through highly developed selling skills & to coach Hamleys Helpers in this key area
• To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion
• To support Hamleys trading and promotional programme by setting appropriate targets for yourself and the team
• To gain product knowledge expertise within all product groups in the store and sharing this with the team
• To create the Hamleys experience by following VM guidelines and housekeeping standards
• To implement sales promotions and price changes as directed by Management
• To efficiently adhere to all Company procedures and policies
• Effectively deputing for the Management team in their absence including opening or closing floor/store where required
• To accurately and efficiently run all till operations and train staff as appropriate
• To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor
• To implement and maintain the highest standards of Health & Safety
Person Profile:
• High levels of enthusiasm and energy
• Confident in own actions and fosters confidence in others
• Fun and friendly disposition
• Demonstrates standards of excellence and mirror this through the training of others
• Excellent inter-personal skills
• Professional and logical approach to problem solving
• Demonstrates a high level of professional integrity
• Strong initiative and self – motivation
• Determination to succeed with a ‘can do’ attitude
• Maintains a positive frame of mind in all circumstances
• Innovative and creative
• Ability to work to deadlines
• Flexibility to work across varied hours and days of the week
• To promote personal credibility through working productively
• To approach all aspects of work with passion, a positive attitude and to lead by example
• To work independently with effective time management
Specific Job Skills:
• Must have completed Hamleys Spotlight on me – ‘Silver and Gold Books’ within the required time frame
• At least 6 months experience in Hamleys or similar environment
• Numerate and articulate
• Excellent communication skills both written and verbal
• In depth product knowledge
• PC Literate
• Ability to work independently and as part of the team
• Ability to communicate team members views to the Management team effectively
To apply, send your CV and covering letter directly to: Dturner@hamleys.co.uk
*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.
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Vacancy Details
- Contract: 40 hours per week
- Location: The Friary, Guildford
- Salary: £13.18 per hour; OTE 1st Year £28,540.35
Please note that this position requires flexibility to work both weekdays, weekends and evenings.
Join us as a Sales Assistant and develop your luxury retail career with our family-owned jewellers.
The awards we’ve been given speak volumes about what it’s like to work here, some of which are:
- Retail’s No 1 Best Company to Work For – Best Companies 2025
- Accredited as an Outstanding Company to Work For – Best Companies 2025
- ‘Employer of the Year 2024’ – The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, some of the benefits we offer include:
- Bonus scheme and regular incentives
- Enjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service (pro rata).
- Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
- Holiday entitlement grows further every five years, recognising your long service.
- Generous colleague discounts, including for family and friends
- Recognised qualifications, study support and clear career progression
- Wellbeing support and employee & family counselling with the Retail Trust
- Contributory pension and life assurance
- Enhanced maternity and paternity packages, plus a return-to-work bonus
- Charity initiatives to help you support causes close to your heart
Main Responsibilities
As a Sales Assistant at Beaverbrooks, you’ll create moments that will last a lifetime—for every customer, every time.
You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them unique.
You’ll listen and take the time to identify our customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion.
Make no mistake, there’s a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.
The Ideal Candidate
As a Sales Assistant you’ll have a passion for the customer experience and a down-to-earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you.
You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary.
Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.
As well as a brilliant instinct, you’ll also know that you’re going to have to put plenty in to get out what you want.
About Beaverbrooks
Established in 1919, we have 80 locations across the UK. We have 57 Beaverbrooks stores and 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling and Tudor. We also have 3 Loupe Boutiques with Rolex showrooms.
We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community.
As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.
If you take care of Beaverbrooks, Beaverbrooks will take care of you.
Click here to apply.
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