— Hamleys Expert

(Temporary/Fixed Term)

This is an exciting role within our brand new pop-up store, reporting to the Store Manager and with direct reports – the Hamleys Helpers.

Job Purpose Summary
• To efficiently assist the Store Manager in the smooth running of all aspects of the store operations and achieve targeted sales and company objectives through the use of KPI targets, excellent customer service, live demonstration, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store.
• To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting

Roles and Responsibilities:
• Provide award winning customer service by following Hamleys PLAY Service Strategy
• Communicate with the Management team on any operational challenges you face
• To be a key holder and to ensure that all opening and closing store procedures are followed safely
• To present a professional image and positive attitude to internal and external customers
• To project the company image in personal appearance
• To be a role model and support the team in delivering award winning service
• To demonstrate effective communication skills
• To share knowledge and information with other members of the team
• To effectively communicate with all the team on promotional and operational information
• To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills
• To adapt to the ever-changing needs of the business with a positive attitude
• To demonstrate an ability to increase sales through highly developed selling skills & to coach Hamleys Helpers in this key area
• To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion
• To support Hamleys trading and promotional programme by setting appropriate targets for yourself and the team
• To gain product knowledge expertise within all product groups in the store and sharing this with the team
• To create the Hamleys experience by following VM guidelines and housekeeping standards
• To implement sales promotions and price changes as directed by Management
• To efficiently adhere to all Company procedures and policies
• Effectively deputing for the Management team in their absence including opening or closing floor/store where required
• To accurately and efficiently run all till operations and train staff as appropriate
• To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor
• To implement and maintain the highest standards of Health & Safety

Person Profile:
• High levels of enthusiasm and energy
• Confident in own actions and fosters confidence in others
• Fun and friendly disposition
• Demonstrates standards of excellence and mirror this through the training of others
• Excellent inter-personal skills
• Professional and logical approach to problem solving
• Demonstrates a high level of professional integrity
• Strong initiative and self – motivation
• Determination to succeed with a ‘can do’ attitude
• Maintains a positive frame of mind in all circumstances
• Innovative and creative
• Ability to work to deadlines
• Flexibility to work across varied hours and days of the week
• To promote personal credibility through working productively
• To approach all aspects of work with passion, a positive attitude and to lead by example
• To work independently with effective time management

Specific Job Skills:
• Must have completed Hamleys Spotlight on me – ‘Silver and Gold Books’ within the required time frame
• At least 6 months experience in Hamleys or similar environment
• Numerate and articulate
• Excellent communication skills both written and verbal
• In depth product knowledge
• PC Literate
• Ability to work independently and as part of the team
• Ability to communicate team members views to the Management team effectively

To apply, send your CV and covering letter directly to: Dturner@hamleys.co.uk

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.