— Floor Manager

Description:

Ready to join one of the most successful fashion brands on the high street? Do you have a passion for fashion? Driven to achieve? United to win? If your answers are yes, we think you’ll love it here on the Island…

From our first shop in the remains of a North London bombsite in the 1940s, to now over 250 stores across the UK, Ireland and internationally. We are known for our stylish, affordable fashion and we like to shout-it loud. Our Island community is everything and we are stronger together. Every Islander counts in making fashion a force for good and we value individuality and difference. Exceptional people have made River Island a success for over 70 years. Together we will continue to do so in the years ahead.  We are one team. We are the difference. We are River Island.

What’s the role?…

As a Floor Manager, you will maximise sales through developing a team focused on delivering excellent standards, great service and driving omnichannel.

You will be leading by example with a hands-on approach.

We expect our management teams to be multi-skilled to provide us with more flexibility having the ability to work across the store in any area.

You will support business success by consistently delivering world class service and brand standards, whilst also being a brand ambassador helping to attract people who have a passion for fashion and share our brand values of being stylish, distinctive, fun, confident and fresh.

Our customer is at the heart of our business and you will be working with a passionate team who make people feel good by spreading the joy of fashion!

Key Responsibilities Focus

– Drive omni- channel sales and data capture through delivering the best service on the high street

– Increase conversion through customer engagement and spreading the joy of fashion

– Inspire customers using both verbal and visual engagement with the product

– Achieve and enhance brand standards including strong visuals

– Support achieving targets and drive key results through implementing strategic actions

– Use reports to make commercial and financial decisions that will increase profit

– Be aware of cost control, how to drive and protect profit

– Be fully responsible for all areas of retail risk and health & safety

Leadership /Teamwork

– Coach and develop talent driving succession, creating strong teams

– Support the management team and take accountability in their absence

– Lead a team by motivating and encouraging teamwork to achieve goals

– Manage performance and give in the moment feedback

– Implement and delegate tasks with close follow up, but lead by example with a hands-on approach

Agile working

– Ability to operate within different roles

– Recognise and adjust to change

– Ability to learn quickly, thoroughly and deliver the detail

– Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management

– Adaptability to variation in work, requiring you to be multi-skilled

– Fast paced and purposeful approach Decision Making

– Deliver 100% compliance inline to all Company policies and processes

– Implement company decisions and take responsibility

– Seek advice from line Manager /expert and utilise team input when required

– Be well organised and capable of planning efficiently to deliver results

We’re looking for…

– Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up

– You may also be a small Store/Deputy Manager looking to move into a larger turnover environment

– Have a good understanding of the latest trends and our competitors

– Have good leadership skills

– Have experience in VM

– Have experience in analysing reports and making commercial decision

– Be able to work on your own initiative

– Be a great communicator and be able to engage your team

– Be passionate about delivering a world class experience to our customers

-Ability to make decisions, problem solve and take accountability with good planning skills

And wait, did we mention the perks?

Discount – Generous 50% staff discount so you can treat yourself!

Uniform – Uniform allowance

RI Rewards – More discounts and vouchers with Perks at Work

Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding

Training on the job – Support with upskilling skills through on the job training and qualifications

Holiday – 28 days paid holiday, inclusive of bank holidays

We mentioned the discount, right!?

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Other Job Vacancies

Seasonal Sales Assistant Applications closing date: 31/10/2026
Vacancy Details 
Title: Seasonal sales assistant
Part Time
Hours Per Week: 8
Description: Rate of pay: £13.25
Please note that this is a fixed-term contract ending on either 27th December 2026 or 3rd January 2027, subject to discussion at interview. Spread joy and make the season sparkle with Pandora as a Seasonal Sales & Operations Assistant and enjoy a competitive rate of pay, bonus scheme, generous employee discount, jewellery uniform allowance and other excellent benefits!
The role: From driving sales to ensuring smooth operations, you’ll be our brand ambassador who’s going to make the magic
happen. You can choose and discuss your preference between two focus areas; just bear in mind that there may be some crossover depending on the day-to-day needs of the store:
Sales: As someone who loves to meet new people, you’ll confidently connect with our customers, share their stories, and help them find the perfect gifts for their loved ones.
– Front-of-house excellence, surpass sales targets with effective techniques.
– Personalised connections, bond confidently with customers, adapting to their unique preferences and needs.
– Product pro, master Pandora knowledge, delivering unforgettable customer experiences.
Operations: As someone who works well in a busy environment with a focus on working accurately and quickly, you’ll support behind-the-scenes activities to ensure a strong foundation for excellent customer service.
– Get hands-on with preparing click-and-collect orders for our customers.
– Keep the flow smooth by managing deliveries, processing returns, and restocking shelves with fresh inventory.
– Add a creative touch by wrapping beautiful gifts, engraving jewellery and loading gift cards.
Join us if you’re an expressive team player who thrives in a busy environment, embodying our core values of dreaming, daring, caring, and delivering!
Important stuff to note:
– Contracts will end on either 27th December 2026 or 3rd January 2027, subject to discussion at interview.
– You must be available to work on key trading days throughout the duration of your contract, which will include weekends, Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day. We will do our very best to distribute these days fairly, ensuring you won’t be required to work all of them during your contract.
– You will accrue annual leave in line with your holiday entitlement. As this is our busiest time of year, annual leave will not normally be approved during this period, except in exceptional circumstances. Any accrued but untaken annual leave will either be paid to you in your final pay or, depending on business and trading requirements, you may be required to take some or all of your outstanding annual leave during the final weeks of your employment.
Our generous benefits package includes:
– A generous employee discount
– A jewellery uniform allowance to express yourself and your individuality
– Eligibility for the store bonus scheme
– Access to plentiful retail, hospitality and entertainment discounts
– Incentives throughout the season
– Retail Trust, get support related to your wellbeing, legal advice, financial guidance, and more
Ready for a challenge? Apply now!
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. Please understand that due to the large number of applications, we regret that only online applications can be considered.
Start Date: 12-10-2026
Closing Date: 31-10-2026
Vacancy Type: Seasonal
Experience: 0 – 2 years
Application: Apply online
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Saturday Sales Assistant Applications closing date: 30/09/2026

Vacancy Details 

Title: Saturday 5 hour Vacancy
Part Time
Hours Per Week: 5
Description: Join Our Team at Accessorize! We’re looking for a friendly, enthusiastic team member to join us for 5 hours every Saturday. We’re looking for someone who is hardworking, confident, eager to learn, and enjoys taking on new challenges. As part of our team, you’ll receive full training to become a qualified ear piercer, so you must be happy and willing to carry out ear piercing as part of the role.
Ideally, we’re looking for someone with previous retail experience who would be interested in developing within the business. There may be opportunities to become a key holder, support the store during holiday cover, and work additional hours, including Sundays, when needed. As retail is busiest during peak trading periods, you must be available to work Boxing Day, which falls on the weekend this year.
We’re looking for someone who lives locally and is looking for a longer-term opportunity, rather than someone who will be away for extended periods during the summer or Christmas holidays. We’re a busy store with a friendly, supportive team, and we’d love to meet people who are excited about being part of it. If this sounds like the role for you, please pop into store with your CV and have a chat with our team about what you’re looking for. We look forward to meeting you!
Closing Date: 31-09-2026
Vacancy Type: Permanent
Experience: 0 – 2 years, 2 – 5 years, 5+ years
Application: Bring CV with cover letter to store
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