— Floor Manager
Description:
Ready to join one of the most successful fashion brands on the high street? Do you have a passion for fashion? Driven to achieve? United to win? If your answers are yes, we think you’ll love it here on the Island…
From our first shop in the remains of a North London bombsite in the 1940s, to now over 250 stores across the UK, Ireland and internationally. We are known for our stylish, affordable fashion and we like to shout-it loud. Our Island community is everything and we are stronger together. Every Islander counts in making fashion a force for good and we value individuality and difference. Exceptional people have made River Island a success for over 70 years. Together we will continue to do so in the years ahead. We are one team. We are the difference. We are River Island.
What’s the role?…
As a Floor Manager, you will maximise sales through developing a team focused on delivering excellent standards, great service and driving omnichannel.
You will be leading by example with a hands-on approach.
We expect our management teams to be multi-skilled to provide us with more flexibility having the ability to work across the store in any area.
You will support business success by consistently delivering world class service and brand standards, whilst also being a brand ambassador helping to attract people who have a passion for fashion and share our brand values of being stylish, distinctive, fun, confident and fresh.
Our customer is at the heart of our business and you will be working with a passionate team who make people feel good by spreading the joy of fashion!
Key Responsibilities Focus
– Drive omni- channel sales and data capture through delivering the best service on the high street
– Increase conversion through customer engagement and spreading the joy of fashion
– Inspire customers using both verbal and visual engagement with the product
– Achieve and enhance brand standards including strong visuals
– Support achieving targets and drive key results through implementing strategic actions
– Use reports to make commercial and financial decisions that will increase profit
– Be aware of cost control, how to drive and protect profit
– Be fully responsible for all areas of retail risk and health & safety
Leadership /Teamwork
– Coach and develop talent driving succession, creating strong teams
– Support the management team and take accountability in their absence
– Lead a team by motivating and encouraging teamwork to achieve goals
– Manage performance and give in the moment feedback
– Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
Agile working
– Ability to operate within different roles
– Recognise and adjust to change
– Ability to learn quickly, thoroughly and deliver the detail
– Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
– Adaptability to variation in work, requiring you to be multi-skilled
– Fast paced and purposeful approach Decision Making
– Deliver 100% compliance inline to all Company policies and processes
– Implement company decisions and take responsibility
– Seek advice from line Manager /expert and utilise team input when required
– Be well organised and capable of planning efficiently to deliver results
We’re looking for…
– Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up
– You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
– Have a good understanding of the latest trends and our competitors
– Have good leadership skills
– Have experience in VM
– Have experience in analysing reports and making commercial decision
– Be able to work on your own initiative
– Be a great communicator and be able to engage your team
– Be passionate about delivering a world class experience to our customers
-Ability to make decisions, problem solve and take accountability with good planning skills
And wait, did we mention the perks?
Discount – Generous 50% staff discount so you can treat yourself!
Uniform – Uniform allowance
RI Rewards – More discounts and vouchers with Perks at Work
Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
Training on the job – Support with upskilling skills through on the job training and qualifications
Holiday – 28 days paid holiday, inclusive of bank holidays
We mentioned the discount, right!?
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Vacancy Details
- Contract: 40 hours per week
- Location: The Friary, Guildford
- Salary: £13.18 per hour; OTE 1st Year £28,540.35
Please note that this position requires flexibility to work both weekdays, weekends and evenings.
Join us as a Sales Assistant and develop your luxury retail career with our family-owned jewellers.
The awards we’ve been given speak volumes about what it’s like to work here, some of which are:
- Retail’s No 1 Best Company to Work For – Best Companies 2025
- Accredited as an Outstanding Company to Work For – Best Companies 2025
- ‘Employer of the Year 2024’ – The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, some of the benefits we offer include:
- Bonus scheme and regular incentives
- Enjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service (pro rata).
- Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
- Holiday entitlement grows further every five years, recognising your long service.
- Generous colleague discounts, including for family and friends
- Recognised qualifications, study support and clear career progression
- Wellbeing support and employee & family counselling with the Retail Trust
- Contributory pension and life assurance
- Enhanced maternity and paternity packages, plus a return-to-work bonus
- Charity initiatives to help you support causes close to your heart
Main Responsibilities
As a Sales Assistant at Beaverbrooks, you’ll create moments that will last a lifetime—for every customer, every time.
You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them unique.
You’ll listen and take the time to identify our customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion.
Make no mistake, there’s a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.
The Ideal Candidate
As a Sales Assistant you’ll have a passion for the customer experience and a down-to-earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you.
You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary.
Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.
As well as a brilliant instinct, you’ll also know that you’re going to have to put plenty in to get out what you want.
About Beaverbrooks
Established in 1919, we have 80 locations across the UK. We have 57 Beaverbrooks stores and 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling and Tudor. We also have 3 Loupe Boutiques with Rolex showrooms.
We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community.
As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.
If you take care of Beaverbrooks, Beaverbrooks will take care of you.
Click here to apply.
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