— Store Manager
Overall Purpose of Role:
Manages and coordinates the daily operations of the store and the daily activities of the team engaged in promoting and selling products to ensure customer satisfaction. Maximises sales by building high performing teams, enhancing Sleep.8’s brand image in the market, and ensuring a consistent superior customer experience. Develops new customer relationships and interacts with existing customers to increase sales. Builds strong relationships within Sleep.8 HQ and Area Manager.
Key Responsibilities:
Sales
⁃ Meet individual store goals
⁃ Drive and meet KPI goals (UPT and ATV)
– Maintain knowledge about Sleep.8 products and services
⁃ Deliver consistent increases in sales performance
⁃ Responsible for training all staff and maintaining
⁃ Represent the brand by initiating new sales opportunities
⁃ Review traffic patterns and SPH (sales per hour) to appropriately complete schedules
HR
⁃ Ensure maximum efficiency of staff by implementing training programs where needed together with area manager
⁃ Lead new hire process after “new hire request form” is approved by Area Manager. Continuously recruit and interview new candidates. Seek final new hire approval by Area Manager and HR.
⁃ Resolve performance related issues and conduct performance reviews
– Verify and approve associate’s work time for payroll process, assuring accurate time is recorded.
Communication
⁃ Participate in weekly conference calls with area manager to review sales results, buying trends, best sellers, worst sellers, deficiencies, how to maximise sales, planning etc.
⁃ Conduct regular staff meetings for the purpose of discussing selling skills, performance and improvements.
⁃ Diffuse customer service concerns.
– Ensure entire team communicates to clients that have purchased, as well as potential new clients through quotations.
– Drive communication within team and ensure MOST folder is always up to date per staff member, in order to track communication with customers.
Merchandising
⁃ Merchandise store as directed by Sleep.8 visual guidelines.
⁃ Review sales by product line and partner with Senior Commercial Manager and Area Manager to maximise sales.
⁃ Maintain shopfloor to the set Sleep.8 standard, follow and lead the Sleep.8 visual principles at all times.
⁃ Ensure all stock is in good condition and well maintained.
⁃ Be reactive to trends and implement change when needed, report changes to Senior Commerial Manager and Area Manager.
– For floor changes partner with Senior Commercial Manager and Area Manager.
– Keep VM binder updated and accessible to all team members.
Operations
⁃ Open and close store
– Fill out banking file daily, email to accountant end of day
– Maintain filing system for receipts for all items sold. Ensure cash registers and money intake balance daily.
– Ensure name capture is attempted at every transaction.
– Ensure proper maintenance of all equipment in store
– Supervise orders put through on order system “Moysklad” are accurate and follow order through until client receives order.
– Maintain proper housekeeping standards.
Loss prevention
– Control shrinkage through loss prevention awareness training of staff
– Monitor shipments, transfers and price changes for accuracy.
– Ensure accurate reconciliation of registers
– Work with Area Manager and Operations Manager for conduct internal investigations.
– Plan, conduct and organise store for inventory on a seasonal or needed basis.
The above description is intended to give a breakdown of the role and the level of work being performed by people assigned this position. They are not intended to be a list of all responsibilities, skills and duties required.
Apply
Apply by emailing leanne@outthererpo.com or madeleine@outthererpo.com
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Part Time, 8 hours per week, £12.00 an hour with opportunity to earn bonus.
Staff discount and free jewellery allowance.
Ideal candidate has retail experience and experience working to targets, although this is not essential.
Please apply online via our careers page.
Sunglass Hut is a global leader in the sale of premium sunglasses with over 600 stores in EMEA. We are home to some of the world’s best brands including Ray Ban, Oakley, Chanel, Prada, Dolce & Gabbana, and Bvlgari. Sunglass Hut is also part of something bigger; Luxottica’s global family, with a high-performance culture that’s always rewarding, forever evolving and full of exciting opportunities.
As the founding global sponsor for One Sight, EssilorLuxottica is committed to eradicating the world of vision care crisis, partnering in the creation of sustainable and charitable access to quality vision care and eyewear. We offer competitive benefits, valuable training, and unlimited growth opportunities.
At Sunglass Hut we are guided by our Key Cultural indicators: We believe in working hard and having fun. We set our ambitions high as we are driven to learn and achieve. We Share Wins as success stories propels us to reach further. We build genuine meaningful relationships with our Staff and Customers. We promote diversity and inclusion; we thrive on Individuality.
THE ROLE: Our Sales Associates are vital to the success of Sunglass Hut and the essential link between our Product and Customers. You will bring an authentic, fun, and energetic experience to all customers while helping them find premium quality eyewear.
RESPONSIBILITIES INCLUDE: · Consistently achieve and exceed individual and store sales targets by using effective customer service and selling skills. · Confidently provides exceptional customer experience through making a connection, attention to detail and offering a personalised and unique shopping experience resulting in customer satisfaction · Learn to confidently share product knowledge through storytelling to maximise sales and create lasting memories. This includes Brand history, production process, product composition, trends, and best sellers · Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and store management · Takes pride in the appearance of the store, and shows initiative to keep displays and product clean, tidy, and organised. · Protect company assets by maintaining vigilance while on the shop floor and comply with company policies and procedures to ensure smooth operations and minimise loss
THE INDIVIDUAL: Ideal candidates will have:
· Strong selling skills – preferably with 1-1 sales experience
· Up to 2 years experience
· Excellent communicator – ability to initiate contact and communicate confidently
· Strong written and verbal communication skills in English
· Ability to work under pressure, in a fast paced, sales driven atmosphere
· A positive can-do attitude, an individual who can work well with minimal supervision
· Customer obsessed
· Ability to embrace new technology and change with high level of accuracy
· Flexible approach, required to work on rotational shift basis, including weekends and Bank Holidays
THE PACKAGE:
· A competitive pay rate, with a generous commission scheme where you can get an additional 25% of your annual Salary
· Free pair of sunglasses after passing probation
· Discount vouchers for Friends & Family
· Free eye test vouchers
· Career progression opportunities
· Monthly incentives
· Opportunity to volunteer in One Sight vision clinics across the globe
Job Types: Part-time, Permanent
Expected hours: 24 per week
Benefits:
· Company pension Schedule
· Weekend availability
Supplemental pay types: Commission pay
Work Location: In person
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