Job Title: Centre Coordinator at The Friary Guildford
Role Type: Permanent
Role Type: Permanent
Areas of Interest: Facilities Management
— Key Holders
Sleep 8 are looking for 2 x Key Holders.
Overall Purpose of Role:
Act as a leading force on the sales floor. Learn how to manage the operations of the store. Run the store independently when needed. Provide a positive customer service experience while developing new customer relationships and interact with existing customers to increase sales. Build strong partnerships with co-workers and store management.
Key Responsibilities:
Sales
– Contribute to the attainment sales goals.
– Assist store management with training entire team
– Convey the importance of the Sleep.8 customer experience.
– Enforce excellent customer service through quotations, customer approach and relationship development.
Communication
– Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager.
– Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation of changes etc.
– Report merchandise status, fast sellers, slow sellers,
Merchandising
– Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
– Merchandise store according to the VM Sleep.8 guidelines.
– Implement correct usage of interior signage.
– Ensure all stock is well maintained and in good condition.
– Maintain shopfloor to the set Sleep.8 standard and follow the Sleep.8 visual principles at all times
HR
– Assist in the orientation and training of new team members.
– Assist management with coordinating the daily activities of sales associates.
– Support company philosophies and the management staff.
– Present a professional appearance in accordance with established dress code.
– Maintain a high level of attendance and punctuality.
Operations
– Open and close the store.
– Maintain appropriate records and receipts for all products sold. Ensure cash register and money intake balance daily.
– Ensure name capture is attempted at every transaction.
– Ensure price changes are accurately and up to date.
Customer Service
– Coordinate and seek assistance from the Store Manager (and/or ASM) in closing a sale.
– Notify customers of upcoming events and promotions
– Maintain an awareness of the competitive environment.
Loss Prevention
– Maintain inventory on the shop floor.
– Ensure items are properly checked for pricing, and correctly placed on the shop floor.
The above description is intended to give a breakdown of the role and the level of work being performed by people assigned this position. They are not intended to be a list of all responsibilities, skills and duties required.
Apply
Apply by sending an email to leanne@outthererpo.com or madeleine@outthererpo.com
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Department Manager Applications closing date: 21/02/2026
Title: Department Manager
Full Time
Hours Per Week: 40
Description: The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy. What You’ll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets You’ll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development #UrbanEU #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs
Publish Date: 06-02-2026
Start Date: 03-03-2026
Closing Date: 21-02-2026
Vacancy Type: Permanent
Experience: 0 – 2 years
Application: Apply online
Centre Coordinator Applications closing date: 28/02/2026
Location(s): Guildford – England – United Kingdom of Great Britain and Northern Ireland
Description: The property is a medium retail premises located in Guildford. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities:
People
- Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager.
- Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants’ meetings, handbook, and regular updates through newsletters and in-centre app.
- Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement.
- Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner.
- Collate and process expenses on behalf of the Centre Manager.
- Be point of contact for any IT issues for the Centre Manager’s team.
- Responsible for the distribution of any updates to policies and procedures to the relevant teams.
- Take minutes for any meetings in order to support the centre management team.
- Order any stationary as and when required, e.g. Business Cards, IT Equipment etc.
Commerciality
- Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports.
- Keep the wider business and leasing teams abreast of retailer performance & footfall.
- Support the Centre Manager with regards to the preparation of business/asset plans.
- Support the Centre Manager / Operations Manager with the required admin support to successfully manage the relationship with key service partners including monitoring performance by KPIs, Elogbooks etc.
Quality Control
- Assist with any changes to processes/procedures and ensure they are distributed accordingly.
Compliance
- Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures.
- Maintain records of accidents/incidents and ensure that reporting procedures are followed.
- Assist with the end-to-end coordination of the CBRE permits and permissions system for all contractors. This includes compiling all Health & Safety documentation, initial review of documentation, scheduling of works, monitoring of works, tracking insurance levels and expiry dates, filing control and close out reviews.
- To support environmental management initiatives for the centre, in compliance with CBRE/client policies.
Other
- Manage the petty cash for the centre, ensuring the correct process is followed at all times.
- Raise purchase orders for all centre expenditure and approve invoices for payment in line with procedure.
- Distribute post.
- Arrange any travel requirements for the centre management team as and when required.
- Administer lost property ensuring the correct process is followed.
- Facilitate unit (vacant or occupied) inspection for leasing purposes.
- Support the duty management function as a member of the management team as required.
- Any other duties as directed by your Manager in accordance with the needs of the business.
Competencies
- Analytical Thinking
- Commercial Awareness
- Concern for Impact
- Customer Focused
- Planning and Organising
- Results Focused
- Team Working