— Hamleys Helper
(Temporary/Fixed Term)
Hamleys Helpers will deliver the Hamleys PLAY service strategy everyday whilst participating in all key store activities and operations.
What you will be required to do as a Hamleys Helper:
• Provide award winning customer service by following Hamleys PLAY Service Strategy
• Communicate with the Management team on any operational challenges you face
• To efficiently adhere to all Company procedures and policies
• Actively acknowledge and approach all customers with the objective of making a sale
• To project the company image in personal appearance
• To give a professional, informed description and show an in depth knowledge of your product
• To gain product knowledge expertise within all product groups in the store and sharing this with the team.
• Use every opportunity to offer additional items or alternatives to the sale
• Aim to exceed all targets, objectives set and key performance indicators
• Maintain high standards of visual merchandising and housekeeping to enhance the Hamleys experience
• Implement sales promotions and price changes as directed by Management
• To accurately and efficiently run till operations, following all procedures and the 7 steps to success to maximise add on sales.
• To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills
• Provide a safe environment by following Health & Safety guidelines and being aware of the security on the floor
• To adapt to the ever-changing needs of the business with a positive attitude
Person profile:
• Self-confident with a fun and friendly disposition
• Enthusiastic and energetic
• Enjoys working with children and relishes the challenges that this may present
• Positive, can do, attitude
• Passionate about the brand
• Good interpersonal & communication skills
• Keen to continuously develop own knowledge and actively drives this
• Highly organised and able to prioritise workload
• Able to work to tight deadlines, under pressure
• Flexibility to work across varied hours and days of the week
• Able to communicate with a range of audiences and understands which communication style is appropriate for the situation
• Ability to be a team player but also to work independently when required
• Creative and innovative
• Adapts to change willingly and enthusiastically
• To ask for feedback about performance
• To actively look for ways to improve performance and skills
Specific Job Skills:
• Completed Hamleys Spotlight on me – ‘Bronze Book’
• Articulate & numerate
• Track record of demonstrating initiative to gain success
• To actively approach all aspects of work in a positive, productive, and professional manner
• Desirably worked in a retail environment with a strong customer focus
• Ability to quickly build rapport with others
• To complete Spotlight on Me workbooks within the required time frame
• Flexible in approach to work, people and working patterns
To apply, send your CV and covering letter directly to: Dturner@hamleys.co.uk
*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.
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Other Job Vacancies
We are currently seeking an organised, pro-active and results driven assistant store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The assistant store manager is our brand ambassador and responsible for the day-to-day operational running of the store. You will report to the store manager and be their biggest support, ensuring the commercial success of the store and managing the operational aspects of a high-performing store.
What to expect from the role:
- Support, coach and motivate the in-store team to achieve the store’s targets while setting the example in exemplary customer service.
- Focus on retail operations in store, including stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team’s sales performance.
- Be responsible for the successful running and trading of the store in the absence of the store manager.
- Maintain a strong retail floor presence, managing teams around the store and influencing the sales space.
- Become a Pandora product expert through thorough training in our hand-crafted luxury products.
- Nurture and develop the store team to unlock their full potential and support their development.
The successful candidate:
Our assistant store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable in-store experience.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can-do attitude with contagious enthusiasm for Pandora products and core values.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Apply here.
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