— Hamleys Expert
(Temporary/Fixed Term)
This is an exciting role within our brand new pop-up store, reporting to the Store Manager and with direct reports – the Hamleys Helpers.
Job Purpose Summary
• To efficiently assist the Store Manager in the smooth running of all aspects of the store operations and achieve targeted sales and company objectives through the use of KPI targets, excellent customer service, live demonstration, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store.
• To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting
Roles and Responsibilities:
• Provide award winning customer service by following Hamleys PLAY Service Strategy
• Communicate with the Management team on any operational challenges you face
• To be a key holder and to ensure that all opening and closing store procedures are followed safely
• To present a professional image and positive attitude to internal and external customers
• To project the company image in personal appearance
• To be a role model and support the team in delivering award winning service
• To demonstrate effective communication skills
• To share knowledge and information with other members of the team
• To effectively communicate with all the team on promotional and operational information
• To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills
• To adapt to the ever-changing needs of the business with a positive attitude
• To demonstrate an ability to increase sales through highly developed selling skills & to coach Hamleys Helpers in this key area
• To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion
• To support Hamleys trading and promotional programme by setting appropriate targets for yourself and the team
• To gain product knowledge expertise within all product groups in the store and sharing this with the team
• To create the Hamleys experience by following VM guidelines and housekeeping standards
• To implement sales promotions and price changes as directed by Management
• To efficiently adhere to all Company procedures and policies
• Effectively deputing for the Management team in their absence including opening or closing floor/store where required
• To accurately and efficiently run all till operations and train staff as appropriate
• To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor
• To implement and maintain the highest standards of Health & Safety
Person Profile:
• High levels of enthusiasm and energy
• Confident in own actions and fosters confidence in others
• Fun and friendly disposition
• Demonstrates standards of excellence and mirror this through the training of others
• Excellent inter-personal skills
• Professional and logical approach to problem solving
• Demonstrates a high level of professional integrity
• Strong initiative and self – motivation
• Determination to succeed with a ‘can do’ attitude
• Maintains a positive frame of mind in all circumstances
• Innovative and creative
• Ability to work to deadlines
• Flexibility to work across varied hours and days of the week
• To promote personal credibility through working productively
• To approach all aspects of work with passion, a positive attitude and to lead by example
• To work independently with effective time management
Specific Job Skills:
• Must have completed Hamleys Spotlight on me – ‘Silver and Gold Books’ within the required time frame
• At least 6 months experience in Hamleys or similar environment
• Numerate and articulate
• Excellent communication skills both written and verbal
• In depth product knowledge
• PC Literate
• Ability to work independently and as part of the team
• Ability to communicate team members views to the Management team effectively
To apply, send your CV and covering letter directly to: Dturner@hamleys.co.uk
*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.
Share with a friend
Other Job Vacancies
Vacancy Details
- Supervisor
- Full Time
- Hours Per Week: 40
- Competitive salary plus benefits
We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.
OB Supervisors will:
- Contribute to the store’s sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
- Ensure the team has an awareness of the store’s sales target and current performance, as well as their impact on KPIs.
- Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
- Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager’s absence or at their request.
- Support the team in the manager’s absence.
- Follow company guidelines for all cash handling including till transactions and cashing up.
- Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
- Follow all company health and safety and security guidelines.
Bonas Benefits:
- Up to 50% discount on our fantastic products.
- 30 days holiday – increasing each year after two years’ service (up to 35 days).
- Westfield Health Be Well Cash Plan.
- Auto-enrolment into our pension plan.
- Access to Looop – our eLearning platform
- Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
- Annual discretionary profit related pay scheme.
- An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.
What we look for:
- Experience in retail at supervisor or key holder level.
- Positivity, vibrancy and ready to take on anything.
- Someone who’s kind, helpful and considerate towards customers and team members alike.
- Exceptional organisation skills and a natural multi-tasking ability.
- Commercial awareness.
- Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
Apply here.
View Job