— Team Leader

Ready to join one of the most successful fashion brands on the high street? Do you have a passion for fashion? Driven to achieve? United to win? If your answers are yes, we think you’ll love it here on the Island…

From our first shop in the remains of a North London bombsite in the 1940s, to now over 250 stores across the UK, Ireland and internationally. We are known for our stylish, affordable fashion and we like to shout-it loud.

Our Island community is everything and we are stronger together. Every Islander counts in making fashion a force for good and we value individuality and difference. Exceptional people have made River Island a success for over 70 years. Together we will continue to do so in the years ahead.

We are one team. We are the difference. We are River Island.

Job Purpose

Lead and empower a team ensuring that people and customers are at the heart of everything we do.  Delivers company expectations for service, product, commerciality, operations, and people within store.  Steps up to cover other management absence.  Works at pace, flexible and adaptable, with the ability to change in line with business priorities.

Responsibilities & Behavious

Responsibilities:

COMMUNICATION

  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
 CUSTOMER FOCUS
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
 OPERATIONS
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
 VISUAL & COMMERCIAL
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.  Has a good knowledge of your store profile and performance
PEOPLE
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
 COST & BUDGETING 
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Behavioural Competencies:

ACCOUNTABILITY  

  • Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks.  Adheres to and enforces goals, policies, procedures, and work requirements.
 DRIVES ENGAGEMENT 
  • Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives.  Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
 DRIVES RESULTS 
  • Consistently achieves results, even under challenging circumstances.  Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner.  Maintains work focus despite obstacles or setbacks.
EFFECTIVE COMMUNCATION 
  • Adapts communication content and style to the needs of others.  Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
 PLANNING & PRIORITISING
  • Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence.  Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
PROBLEM SOLVING 
  • Makes sense of information to effectively solve problems and identify opportunities.  Probes for root causes; uses problem-solving methods to put a proposed plan in place.

And wait, did we mention the perks?

  • Discount – Generous 50% staff discount so you can treat yourself!
  • Uniform – Uniform allowance
  • RI Rewards – More discounts and vouchers with Perks at Work
  • Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
  • Training on the job – Support with upskilling skills through on the job training and qualifications
  • Pension – A private pension scheme
  • Holiday – 28 days paid holiday, inclusive of bank holidays
  • Wellbeing – Internal Mental Health Allies and support via the Retail Trust
  • Bonus – Management bonus scheme
We mentioned the discount, right!?
Click HERE to apply
More information View store info

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Other Job Vacancies

Seasonal Sales Assistant Applications closing date: 31/10/2026
Vacancy Details 
Title: Seasonal sales assistant
Part Time
Hours Per Week: 8
Description: Rate of pay: £13.25
Please note that this is a fixed-term contract ending on either 27th December 2026 or 3rd January 2027, subject to discussion at interview. Spread joy and make the season sparkle with Pandora as a Seasonal Sales & Operations Assistant and enjoy a competitive rate of pay, bonus scheme, generous employee discount, jewellery uniform allowance and other excellent benefits!
The role: From driving sales to ensuring smooth operations, you’ll be our brand ambassador who’s going to make the magic
happen. You can choose and discuss your preference between two focus areas; just bear in mind that there may be some crossover depending on the day-to-day needs of the store:
Sales: As someone who loves to meet new people, you’ll confidently connect with our customers, share their stories, and help them find the perfect gifts for their loved ones.
– Front-of-house excellence, surpass sales targets with effective techniques.
– Personalised connections, bond confidently with customers, adapting to their unique preferences and needs.
– Product pro, master Pandora knowledge, delivering unforgettable customer experiences.
Operations: As someone who works well in a busy environment with a focus on working accurately and quickly, you’ll support behind-the-scenes activities to ensure a strong foundation for excellent customer service.
– Get hands-on with preparing click-and-collect orders for our customers.
– Keep the flow smooth by managing deliveries, processing returns, and restocking shelves with fresh inventory.
– Add a creative touch by wrapping beautiful gifts, engraving jewellery and loading gift cards.
Join us if you’re an expressive team player who thrives in a busy environment, embodying our core values of dreaming, daring, caring, and delivering!
Important stuff to note:
– Contracts will end on either 27th December 2026 or 3rd January 2027, subject to discussion at interview.
– You must be available to work on key trading days throughout the duration of your contract, which will include weekends, Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day. We will do our very best to distribute these days fairly, ensuring you won’t be required to work all of them during your contract.
– You will accrue annual leave in line with your holiday entitlement. As this is our busiest time of year, annual leave will not normally be approved during this period, except in exceptional circumstances. Any accrued but untaken annual leave will either be paid to you in your final pay or, depending on business and trading requirements, you may be required to take some or all of your outstanding annual leave during the final weeks of your employment.
Our generous benefits package includes:
– A generous employee discount
– A jewellery uniform allowance to express yourself and your individuality
– Eligibility for the store bonus scheme
– Access to plentiful retail, hospitality and entertainment discounts
– Incentives throughout the season
– Retail Trust, get support related to your wellbeing, legal advice, financial guidance, and more
Ready for a challenge? Apply now!
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. Please understand that due to the large number of applications, we regret that only online applications can be considered.
Start Date: 12-10-2026
Closing Date: 31-10-2026
Vacancy Type: Seasonal
Experience: 0 – 2 years
Application: Apply online
View Job
Saturday Sales Assistant Applications closing date: 30/09/2026

Vacancy Details 

Title: Saturday 5 hour Vacancy
Part Time
Hours Per Week: 5
Description: Join Our Team at Accessorize! We’re looking for a friendly, enthusiastic team member to join us for 5 hours every Saturday. We’re looking for someone who is hardworking, confident, eager to learn, and enjoys taking on new challenges. As part of our team, you’ll receive full training to become a qualified ear piercer, so you must be happy and willing to carry out ear piercing as part of the role.
Ideally, we’re looking for someone with previous retail experience who would be interested in developing within the business. There may be opportunities to become a key holder, support the store during holiday cover, and work additional hours, including Sundays, when needed. As retail is busiest during peak trading periods, you must be available to work Boxing Day, which falls on the weekend this year.
We’re looking for someone who lives locally and is looking for a longer-term opportunity, rather than someone who will be away for extended periods during the summer or Christmas holidays. We’re a busy store with a friendly, supportive team, and we’d love to meet people who are excited about being part of it. If this sounds like the role for you, please pop into store with your CV and have a chat with our team about what you’re looking for. We look forward to meeting you!
Closing Date: 31-09-2026
Vacancy Type: Permanent
Experience: 0 – 2 years, 2 – 5 years, 5+ years
Application: Bring CV with cover letter to store
View Job