— Floor Manager
Description:
Ready to join one of the most successful fashion brands on the high street? Do you have a passion for fashion? Driven to achieve? United to win? If your answers are yes, we think you’ll love it here on the Island…
From our first shop in the remains of a North London bombsite in the 1940s, to now over 250 stores across the UK, Ireland and internationally. We are known for our stylish, affordable fashion and we like to shout-it loud. Our Island community is everything and we are stronger together. Every Islander counts in making fashion a force for good and we value individuality and difference. Exceptional people have made River Island a success for over 70 years. Together we will continue to do so in the years ahead. We are one team. We are the difference. We are River Island.
What’s the role?…
As a Floor Manager, you will maximise sales through developing a team focused on delivering excellent standards, great service and driving omnichannel.
You will be leading by example with a hands-on approach.
We expect our management teams to be multi-skilled to provide us with more flexibility having the ability to work across the store in any area.
You will support business success by consistently delivering world class service and brand standards, whilst also being a brand ambassador helping to attract people who have a passion for fashion and share our brand values of being stylish, distinctive, fun, confident and fresh.
Our customer is at the heart of our business and you will be working with a passionate team who make people feel good by spreading the joy of fashion!
Key Responsibilities Focus
– Drive omni- channel sales and data capture through delivering the best service on the high street
– Increase conversion through customer engagement and spreading the joy of fashion
– Inspire customers using both verbal and visual engagement with the product
– Achieve and enhance brand standards including strong visuals
– Support achieving targets and drive key results through implementing strategic actions
– Use reports to make commercial and financial decisions that will increase profit
– Be aware of cost control, how to drive and protect profit
– Be fully responsible for all areas of retail risk and health & safety
Leadership /Teamwork
– Coach and develop talent driving succession, creating strong teams
– Support the management team and take accountability in their absence
– Lead a team by motivating and encouraging teamwork to achieve goals
– Manage performance and give in the moment feedback
– Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
Agile working
– Ability to operate within different roles
– Recognise and adjust to change
– Ability to learn quickly, thoroughly and deliver the detail
– Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
– Adaptability to variation in work, requiring you to be multi-skilled
– Fast paced and purposeful approach Decision Making
– Deliver 100% compliance inline to all Company policies and processes
– Implement company decisions and take responsibility
– Seek advice from line Manager /expert and utilise team input when required
– Be well organised and capable of planning efficiently to deliver results
We’re looking for…
– Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up
– You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
– Have a good understanding of the latest trends and our competitors
– Have good leadership skills
– Have experience in VM
– Have experience in analysing reports and making commercial decision
– Be able to work on your own initiative
– Be a great communicator and be able to engage your team
– Be passionate about delivering a world class experience to our customers
-Ability to make decisions, problem solve and take accountability with good planning skills
And wait, did we mention the perks?
Discount – Generous 50% staff discount so you can treat yourself!
Uniform – Uniform allowance
RI Rewards – More discounts and vouchers with Perks at Work
Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
Training on the job – Support with upskilling skills through on the job training and qualifications
Holiday – 28 days paid holiday, inclusive of bank holidays
We mentioned the discount, right!?
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Other Job Vacancies
We are currently seeking an organised, pro-active and results driven assistant store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The assistant store manager is our brand ambassador and responsible for the day-to-day operational running of the store. You will report to the store manager and be their biggest support, ensuring the commercial success of the store and managing the operational aspects of a high-performing store.
What to expect from the role:
- Support, coach and motivate the in-store team to achieve the store’s targets while setting the example in exemplary customer service.
- Focus on retail operations in store, including stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team’s sales performance.
- Be responsible for the successful running and trading of the store in the absence of the store manager.
- Maintain a strong retail floor presence, managing teams around the store and influencing the sales space.
- Become a Pandora product expert through thorough training in our hand-crafted luxury products.
- Nurture and develop the store team to unlock their full potential and support their development.
The successful candidate:
Our assistant store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable in-store experience.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can-do attitude with contagious enthusiasm for Pandora products and core values.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Apply here.
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