— Store Manager
(Temporary/ Fixed Term)
Do you have at least 3 years experience of retail management? Can you drive all retail operations with creativity and vision? Do you have multi-site experience? Excellent communication skills both written and verbal? Are you able to work independently and as part of the team? Then get in touch as we are looking for a Store Manager for our exciting pop-up store opening soon!
Key Responsibilities and Accountabilities
• To improve business performance and realise objectives through the effective leadership of a well motivated team
• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
• To set goals and monitor performance, taking action to help people reach their potential
• To drive and develop exceptional customer service and instore experience
• To establish and develop effective relationships informal and formal, with internal and external networks
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
• To effectively manage the store P&L within operational budgets and cost control parameters
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store
Person profile Personality:
• Leads by example with energy, passion, integrity and enthusiasm
• Drive all retail operations with creativity and vision
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Demonstrates courage, self belief, persistence and flexibility
• Shows physical and mental stamina and resilience
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills,
• Professional and logical approach to problem solving,
• Strong initiative and self – motivation,
• Determination to succeed with a ‘can do’ attitude,
• Confident in own actions and fosters confidence in others,
• Promotes personal credibility through working productively,
• Approaches all aspects of work with passion, a positive attitude
• Inspire, challenge and support colleagues,
• To develop others and give recognition instinctively
Specific Job Skills:
• At least 3 year experience of retail management
• Multi-site experience desirable
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills
• Ability to communicate team members views to the Management team effectively
Computer skills:
• Microsoft Office (Min Intermediate)
Education:
• Ideally educated to A-level.
Commercial Skills:
• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
Management Ability:
• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
• An experienced retailer with a strong track record gained in a recognised FMCG brand
To apply, visit https://careers.hamleys.com/e/careers/search/new
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Other Job Vacancies
We are currently seeking an organised, pro-active and results driven assistant store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The assistant store manager is our brand ambassador and responsible for the day-to-day operational running of the store. You will report to the store manager and be their biggest support, ensuring the commercial success of the store and managing the operational aspects of a high-performing store.
What to expect from the role:
- Support, coach and motivate the in-store team to achieve the store’s targets while setting the example in exemplary customer service.
- Focus on retail operations in store, including stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team’s sales performance.
- Be responsible for the successful running and trading of the store in the absence of the store manager.
- Maintain a strong retail floor presence, managing teams around the store and influencing the sales space.
- Become a Pandora product expert through thorough training in our hand-crafted luxury products.
- Nurture and develop the store team to unlock their full potential and support their development.
The successful candidate:
Our assistant store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable in-store experience.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can-do attitude with contagious enthusiasm for Pandora products and core values.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Apply here.
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